The Home Depot E Portland Mall Store in Portland, OR 97216 (2024)

Great place to shop

Thanks again Ray I appreciate that

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Poor paint matches

I brought in 3 samples of paint to match, NONE were made correctly and this has happened previously. When I asked the associate to use the paint name and numbers they insisted on matching it with the samples. Had to go to another store to get this remedied and wanted 2+ hours of my time. I will not have any paint matched at this store again.

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Pro Desk is Staffed By Professionals

We shop at the Home Depot multiple times a week to accommodate our business needs. Every time we shop at this Home Depot, we truly appreciate the efforts of the entire Pro Desk staff. They are kind, courteous and attentive, as well as knowledgeable. Izzy is great at following through on our special requests and inquiries. Mandy and the other people at the Pro Desk are always so friendly and warm when they greet us. They also are great at answering our questions and helping us in ways we didn't quite expect. Thank you to the team of Pros who serve as staff at the Pro Desk-- You are all stellar examples of excellent customer service!

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Pleasant Experience

Even though I accompanied a friend to this Home Depot so she could buy bathroom caulking, I wound up buying some reduced-priced products to help me with my Spring Cleaning. I also checked out under-counter strip lighting with the help of two employees, who were both helpful, courteous and friendly.

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Great Customer Service

I found employees to be very helpful and friendly and professional today...thank you.

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Difficult to checkout

No Manned Checkstands. Long line for checking out and only 1 employee helping customers at the self-checkouts. It was a mess. The gals at the paint stand were just standing around and snacking/eating on the job and just seemed to be talking with each other. They were very curt when I asked if they could check me out. (I was not buying paint.) They said no, go to self-checkout.

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Very clean!

I usually go to Home Depot’s that are closer to the job site but this is my dad’s favorite location and now I see why. Super clean, easy to navigate and clear overhead signage so I can navigate quickly to what I’m looking for

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Get what we want

Simple improved Service

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Friendly knowledgeable employees

It might take a little effort to find someone but once you do, you can generally count on them being well informed and friendly. I've gotten great advice and assistance from employees.

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Online Order Nightmare SAVED by Store Employees

5 start rating is for the staff who helped me at this store, not for the store that has a big issue with inventory. Made a purchase online, it never shipped after 2 months, saw that several of the item were in store. Went to store, they were no where to be found, staff couldn't even locate. But Trinity in Customer Service/Returns and Joe both turned the entire situation around for the better. Canceling/refunding the online order and helping me select and even better product at a discount. Was grateful for their help.

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