The Home Depot Celebration Station Store in Virginia Beach, VA 23452 (2024)

Disappointing Experience

Today we went to Home Depot Celebration Station to purchase a new grill. When the staff was helping put the grill into the vehicle I made it clear that if they did not feel comfortable loading it without knocking the sides of the vehicle and they both agreed to be careful. I purchased a brand new suburban 2 days ago and this was the first time I had put anything in it. They were not at all careful, they scraped the sides of the inside of the vehicle that is not even a week old and when I showed frustration they said it was "just dirt" and it would come right off. That was not at all the case, the panel is ripped. When I got home and got to see the rips I am even more angry and was able to get it out of the vehicle by myself without getting anywhere near the sides where they created a rip. I have included a picture of this rip, that is devastating as it is a BRAND NEW vehicle and I was more than clear that this was a new vehicle and they needed to take extra care and I was totally ignored.

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The Best Home Depot

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Helpful People

We bought 4 perennials, 1 bag of Scott’s tall fescue, and 10 bags of Scott’s Lawn Soil to beautify our backyard for spring on 17 March 2023. The products were easy to find and a gentlemen, assembling wheel borrows, helped load our push cart. We were going up to the cash register and Sarah, from customer service, said she could check us out and said we could save more if he got a Home Depot credit card, and we followed her advice. The savings from the Home Depot Credit card and my military discount gave us around $70.00 dollars in total savings, thanks to Sarah.

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Perfect Product!

We bought 15 potted chrysanthemums for parade float decor. They were perfect and added the final, special touch. With your help, the float was selected for the Lighthouse Trophy award. Thank you!

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Good Customer Service

I have shopped at this Home Depot since June of 2017 upon moving to Virginia Beach, I never had a negative experience ion any kind.

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Apryl

I bought some things from there and it was all in all a great experienced

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Amazing service.

Doug and Christian were very helpful and cutting 72 dowels or two different sizes

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Helpful employees

I visit my location the Va Beach Blvd a couple times a week or more for a variety of items as a property manager. The employees at this location are extremely nice and helpful!

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Customer care

The cashier in the yard area Gabriel went out of his way to quickly and professionally move me thru the line and maintained positive conservation and showed a genuine interest.

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Great Service from Customer Service

I made three trips to buy some Holland Pavers that were on sale this past week and the support from Sarah and Turner at the Customer Service Desk for each trip was outstanding. They listened to my requirements, processed the proper paperwork, and coordinated with the Garden area employees to have the pavers put on pallets with 200 pavers on each pallet and then loaded a pallet with 200 pavers onto my truck with a forklift for each of my six trips home. It was a nice Team effort by different Garden area workers each day.

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