Inside UPS Worldport, the biggest automated package facility (2024)

Inside UPS Worldport, the biggest automated package facility (1)

1 of 25 Tyler Lizenby/CNET

Welcome to Worldport

We visit this gargantuan, 5.2 million-square-foot facility, which is billed as the largest automated sorting facility in the world.

Inside UPS Worldport, the biggest automated package facility (2)

2 of 25 Tyler Lizenby/CNET

A big part of Louisville International Airport

Built within Louisville International, Worldport accounts for about 80 percent to 85 percent of flights in and out of the airport. UPS' facility accounts for nearly all flights there during the busier night shift.

Inside UPS Worldport, the biggest automated package facility (3)

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Opened 15 years ago

The $2.4 billion facility, which opened in 2002, can now turn over 130 cargo planes daily and includes 70 aircraft docks.

Inside UPS Worldport, the biggest automated package facility (4)

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A wheeled floor

Large swaths of the metal floors have wheels and ball bearings built into them, allowing workers to haul around big containers -- called "unit load devices," or ULDs -- filled with shipping boxes inside.

Inside UPS Worldport, the biggest automated package facility (5)

5 of 25 Tyler Lizenby/CNET

A look inside

When you walk around inside, you hear a loud and constant drone of machines, mixed with the whir of fans. A lot of the facility is dimly lit. Workers are all over the floor, moving around, sorting, loading and unloading packages.

Inside UPS Worldport, the biggest automated package facility (6)

6 of 25 Tyler Lizenby/CNET

The size of 90 football fields

The facility, as big as 90 football fields, can process 115 packages and documents per second, and 416,000 items per hour.Worldport processed nearly 5 million packages in a single day, a record.

Here's a closer look at a ULD at Worldport.

Inside UPS Worldport, the biggest automated package facility (7)

7 of 25 Tyler Lizenby/CNET

A few more big stats

Worldport's perimeter is 7.2 miles and the facility includes 33,496 conveyors.

Inside UPS Worldport, the biggest automated package facility (8)

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At inbound

The first step for packages is inbound, where workers unload shipping containers filled with boxes and start to sort them into three categories: standard parcels, small packages and irregulars.

Inside UPS Worldport, the biggest automated package facility (9)

9 of 25 Tyler Lizenby/CNET

Ramp up

UPS delivers 20 million packages and documents every day, with 3 million of those items delivered internationally. The company says it can reach 80 percent of the world's population within 48 hours.

Inside UPS Worldport, the biggest automated package facility (10)

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Deliveries everywhere

UPS gets packages to all kinds of places. It uses gondolas in Venice and horse carriages or bikes where motorized vehicles are banned.

Inside UPS Worldport, the biggest automated package facility (11)

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The irregulars

Shipping containers hold all kinds of weirdly shaped items, including car mufflers with shipping labels slapped on them. These irregulars are placed on sled-shaped holders, like the one seen here, to send the pieces through the conveyor belts.

Inside UPS Worldport, the biggest automated package facility (12)

12 of 25 Tyler Lizenby/CNET

The heart of Worldport

Here's a look at the main sorting matrix for standard packages. It's a multitiered maze of conveyor belts and scanners that rapidly identify boxes and automatically sort them by shipping location.

Inside UPS Worldport, the biggest automated package facility (13)

13 of 25 Tyler Lizenby/CNET

Highly accurate, but not perfect

UPS spokespeople said Worldport's automated sorting systems are 99.99 percent accurate, with an average of 1.8 million packages and documents sorted per day.

Inside UPS Worldport, the biggest automated package facility (14)

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Catching mistakes

To cut down on sorting errors, UPS relies on its employees, who do physical inspections and check photos of packages to get parcels to the right place.

Inside UPS Worldport, the biggest automated package facility (15)

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Sorting small packages

Here's a look at the small packages sorting area.

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'Forever bags'

Small packages and documents are pushed from rows and rows of conveyor belts onto ramps, where they're placed inside "forever bags," which are named that because they're supposed to last, you know, a long time.

Inside UPS Worldport, the biggest automated package facility (17)

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In the bag

A closer look at small package sorting.

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10,000 workers

For its day and night shifts, Worldport employs a combined total of 10,000 UPS employees, with most of them on the night shift.

Inside UPS Worldport, the biggest automated package facility (19)

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Slide down

Just over 155 miles of belts speed packages around inside Worldport.

Inside UPS Worldport, the biggest automated package facility (20)

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Not the only one

Though Worldport is huge, it's not the only massive package sorting facility in the US. Take a look at our 2014 story on FedEx's Memphis, Tenn., facility.

Inside UPS Worldport, the biggest automated package facility (21)

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Quick inspections

Workers packing up bags and containers for delivery often spot-check items to make sure packages will make it on the right flight out.

Inside UPS Worldport, the biggest automated package facility (22)

22 of 25 Tyler Lizenby/CNET

Readying for deliveries

At outbound, workers load up containers to prepare them for the planes.

Most packages that go through Worldport are touched by human hands just twice: when pulled off the plane, and at the end of a roughly 13-minute trip along the conveyors.

Inside UPS Worldport, the biggest automated package facility (23)

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At Louisville International

Outside the facility, lines of UPS planes sit ready to be filled with tens of thousands of packages.

Inside UPS Worldport, the biggest automated package facility (24)

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Browntails

UPS owns 236 planes, which the company nicknamed Browntails.

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A view from the cargo hold

Here's a view from inside a UPS plane, looking out at Louisville International, with its control tower in the distance.

The massive cargo hold in this plane also is lined with rollers to let workers move around containers. Once a plane is full, it's on to its next destination.

Inside UPS Worldport, the biggest automated package facility (2024)

FAQs

What is the biggest UPS facility in the world? ›

The facility has an area of 48.9 acres (198,000 m2), and has a perimeter of 3.1 miles (5.0 km). It employs over 9,000 people available to work one of the four shifts: Sunrise, Day, Twilight, Night. CACH is the largest ground hub in UPS's worldwide network.

How many packages does UPS Worldport process a day? ›

Worldport is the size of 90 football fields, employs 13,000 workers and processes around 2 million packages daily.

Why is UPS Worldport located in Louisville? ›

In 1980, UPS opened its first major hub for sorting packages transported by aircraft, located in Louisville, Kentucky. Located at the westernmost point of the Eastern time zone, Louisville is accessible (by jet aircraft) across the majority of the contiguous United States in less than three hours.

How much did the UPS Worldport cost? ›

UPS (NYSE: UPS) invested $220 million in the new facility, which triples the maintenance footprint in Louisville for the largest plane in the UPS fleet, spokesperson Michelle Polk said. The integrated logistics company currently uses a hangar that can fit one 747 freighter.

What is the largest UPS system in the world? ›

If you were to do a similar search for the world's largest uninterruptible power supply (UPS), you'd find likely find one located in Fairbanks, Alaska, which is a whopping 46-megawatts.

How many automated hubs does UPS have? ›

Atlanta-based UPS has 63 automation projects targeted between now and 2028 that will more than triple the number of buildings with automation to 400. In the U.S., the vast majority of the automation projects will be completed in existing buildings.

What is the largest package UPS will take? ›

Packages can be up to 150 lbs. Packages can be up to 108 inches long. Your specific shipment may have different package size and weight limits. Packages above certain size and weight combinations may require freight shipping services.

How big is the UPS Worldport? ›

UPS Worldport is truly an amazing place. The facility is 5.2 million square feet, with a perimeter of 7.2 miles making it larger than Minneapolis' Mall of America.

How long do UPS packages stay at facilities? ›

How long do packages stay at UPS facilities? As with most carriers, there is no set time frame a package must stay at a UPS facility. However, on average, packages spend 1-2 days at UPS facilities before they're transported to the next destination.

How many UPS employees work at Worldport? ›

The air hub, a vast sorting complex called Worldport, already employs about 7,500 of 18,000 UPS workers in Louisville. The expansion, which will create Worldport II, is expected to add about 5,000 jobs. Over 1,200 of these jobs will provide full-time employment.

Do all UPS packages go through Louisville? ›

UPS Air operations are based in Louisville, Ky. If you ship anything by air, including all international packages they have to stop by Louisville to be sorted.

How much does UPS in Louisville pay? ›

Average UPS Package Handler hourly pay in Louisville is approximately $18.66, which is 17% above the national average.

How many packages does Worldport process per hour? ›

Here are a few more Worldport numbers: 400,000 packages processed per hour. 900 facilities supplied. 120 countries and territories serviced worldwide.

What is the largest box from UPS? ›

Packages can be up to 150 pounds. Packages can be up to 165 inches in length and girth combined. Packages can be up to 108 inches in length. Packages with a large size-to-weight ratio require special pricing and dimensional weight calculations.

Where are the biggest UPS hubs? ›

United States
  • UPS' global hub for air shipments Is the Worldport, located at Louisville Muhammad Ali International Airport. ...
  • UPS has five large regional air hubs in the United States, located in Ontario, California; Dallas, Texas; Rockford, Illinois; Philadelphia, Pennsylvania; and Atlanta, Georgia.

Where is UPS' biggest hub? ›

United States

UPS' global hub for air shipments Is the Worldport, located at Louisville Muhammad Ali International Airport.

What is the largest shipping hub in the world? ›

1. Port of Shanghai: 49 million TEU. The Port of Shanghai is the busiest port in the world in terms of cargo tonnage. The port is located at the mouth of the Yangtze River and covers an area of 3,619km².

What is the largest shipping carrier in the world? ›

In terms of twenty-foot-equivalent units, Denmark's Maersk Lines is the world's largest container-shipping company. One of Maersk's most impressive and significant container ships is the “Madrid”, a triple E- vessel. Triple-E stands for “economies of scale”, “energy efficient”, and “environmentally improved”.

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